Order Processing
All Mahjong Playbook products are made to order. Production typically begins shortly after your order is placed.
Most orders are produced within 2–5 business days before shipping.
During busy periods, production times may be longer.
Shipping Times
Estimated shipping times vary depending on your location.
Typical delivery estimates:
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 3–7 business days
- Australia: 5–10 business days
- International destinations: 7–20 business days
Please note that these are estimates and are not guaranteed delivery times.
Tracking Information
Where available, tracking information will be provided once your order has been shipped.
Multiple Packages
Some orders may be produced at different facilities and shipped separately. If this happens, you may receive multiple tracking numbers.
Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us through our Contact page and we will investigate with our production and shipping partners.
Questions
If you have any questions about shipping, please contact us through our Contact page.
We aim to respond to all inquiries within 2 business days.